COVID-19

Due to the global Covid-19 pandemic, deliveries are dispatched on Monday's, Wednesday's & Friday's.

Every precaution and all hygiene measures are taken when packing orders. Thank you for your understanding at this time.

Stay Safe, Stay Alert.

Delivery delays: customers in some area experience delays with receiving orders. At this time we appreciate your understanding on this, once a tracking reference number is provided this order has been dispatched and to avoid overloading the system I will not raise a query with Royal Mail until 2 weeks have passed from the date of dispatch. 

Update 21st Dec: Royal Mail have announced they are suspending all deliveries outside of the UK due to the new strain of Coronavirus. At this time I have removed all options for international shipping. Please contact me to discuss alternative options should you wish to order  

RETURNS will be quarantined for 3 days once received prior to being opened due to Covid-19

Business logistics: FAQs

My inbox has been filling up with questions about business operations during the pandemic so I thought I should post and explain how everything happens behind the scenes. In terms of lockdown 2.0 nothing much has changed my end.

Once an order is placed these sit on my system then every 1-2 days I print everything off and package your order in a Covid safe way.

Once your order is packed you will receive an email confirming dispatch and a tracking reference number. I usually do this at some ungodly hour when most people are watching Netflix or sleeping. Parcels are collected by Royal Mail or DHL at 4pm each day.

Once your email has been sent to confirm dispatch, it’s down to Royal Mail to deliver. 

Royal Mail are a huge operation and parcels go through different sorting centres and delivery offices and at this point it’s dependent on their staffing levels and delivery schedules.

Areas with a higher level of Covid cases naturally have more people self isolating and unable to work. Royal Mail are also experiencing a pre-Christmas shopping surge so are also streamlining their services to only deliver parcels on some days such as Saturdays instead of a mix to include letters.

With all this in mind Royal Mail have issued a statement on their website:

Coronavirus update: We’re keeping the UK connected. We are open for business. Despite best efforts some services may be disrupted.

Domestic orders are sent using Tracked 48 however at this time I am allowing Royal Mail up to 1week to deliver parcels before chasing them up. This is fair all things considered and in my experience so far, no parcel, even in the areas affected the most, has been any later.

I hope this is helpful.
🖤 Natalie

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