Returns

RETURNS

Mum life is challenging enough so you have 45 days to return your full price items (Sale items e.g. Black Friday, must be returned in 14 days – does not include discount codes). These must be unused and in its original packaging.

Unfortunately as a small business we are unable to offer free returns, to return your product(s), you should print your order confirmation and highlight the item(s) and state the reason for the return and post it at your own expense to Latched, PO Box 1551, Woking, Surrey GU248UG. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item then if accepted, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, dependant on the method used this can take up to 10 days.  

Where an item is returned in a used or unsuitable condition you will be contacted to explain any issues.