Shipping & returns

SHIPPING

We aim to ship your order in 1-2 working days.

Service

Price

Est. length of delivery

Royal Mail Tracked 24

£4.50

1 - 2 Working Days

Royal Mail Tracked 48

£3.95 (free on full price orders over £50)

2 - 4 Working Days

Europe*

£20

Express 2-3 Days

Rest of the world**

£35

Express 2-5 days

   *Duties and/or taxes are paid during checkout on orders under €150. Full list of eligible countries at the bottom of the page.

** Duties and/or taxes will be due upon receipt of your order in your country. 

Once your parcel has been dispatched you will receive your tracking information by email/text. Please Note: pre-order items will not be immediately dispatched and a notification will be emailed once it has been sent.

Once parcels have been dispatched I am unable to change the address.

Orders that have not been delivered or are "returned to sender" will be refunded minus the cost of shipping unless the customer wishes for the item to be resent. In these circumstances a £5 admin fee will apply to cover the associated costs of resending the item. 

RETURNS & EXCHANGES

Mum life is challenging enough so you have 45 days to return your full price items (Sale items must be returned in 14 days – does not include discount codes). These must be unused and in its original packaging.

Unfortunately as a small business we are unable to offer free returns, to return your product, you should complete the returns form included with your order and return it at your own expense via Royal Mail to Latched, PO Box 1551, Woking, Surrey, GU24 8UG. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item then if accepted, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, dependant on the method used this can take up to 10 days.  

Where an item is returned in a used or unsuitable condition you will be contacted to explain any issues. 

Exchanges for the UK can be requested using the returns form. Postage is only covered for one exchange after this shipping fee's will apply. Exchanges of International orders will be charged for shipping

If you have any further questions please look at our frequently asked questions here or contact us

 

European countries eligible for duties included at checkout

Austria Italy
Belgium Latvia
Bulgaria Lithuania
Croatia Luxembourg
Republic of Cyprus Malta
Czech Republic Netherlands
Denmark Poland
Estonia Portugal
Finland Romania
France Slovakia
Germany Slovenia 
Greece Spain
Hungary Sweden
Ireland