Shipping & returns
SHIPPING
We aim to ship your order in 1-2 working days.
|
Service |
Price |
Est. length of delivery |
|
Royal Mail Tracked 24 |
£7.50 |
1 - 2 Working Days |
|
Royal Mail Tracked 48 |
£4.75 (free on orders over £75) |
2 - 4 Working Days |
|
Europe* |
£20 |
Express 2-3 Days |
|
Rest of the world** |
£35 |
Express 2-5 days |
*Duties and/or taxes are paid during checkout on orders under €150. Full list of eligible countries at the bottom of the page.
** Duties and/or taxes will be due upon receipt of your order in your country.
Once your parcel has been dispatched you will receive your tracking information by email/text. Please Note: pre-order items will not be immediately dispatched and a notification will be emailed once it has been sent.
Once parcels have been dispatched I am unable to change the address.
Orders that have not been delivered or are "returned to sender" will be refunded minus the cost of shipping unless the customer wishes for the item to be resent. In these circumstances a £5 admin fee will apply to cover the associated costs of resending the item.
RETURNS
Mum life is challenging enough so you have 45 days to return your full price items (Sale items e.g. Black Friday, must be returned in 14 days – does not include discount codes). These must be unused and in its original packaging.
Unfortunately as a small business we are unable to offer free returns, to return your product(s), you should print your order confirmation and highlight the item(s) and state the reason for the return and post it at your own expense to Latched C/O Fulfilment Crowd, Western avenue Matrix Park, Chorley, PR7 7NB.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item then if accepted, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, dependant on the method used this can take up to 10 days.
Where an item is returned in a used or unsuitable condition you will be contacted to explain any issues.
If you have any further questions please look at our frequently asked questions here or contact us
European countries eligible for duties included at checkout
| Austria | Italy |
| Belgium | Latvia |
| Bulgaria | Lithuania |
| Croatia | Luxembourg |
| Republic of Cyprus | Malta |
| Czech Republic | Netherlands |
| Denmark | Poland |
| Estonia | Portugal |
| Finland | Romania |
| France | Slovakia |
| Germany | Slovenia |
| Greece | Spain |
| Hungary | Sweden |
| Ireland |