Shipping & returns

SHIPPING

Standard: Royal Mail Tracked 48 - £3.95
Standard UK Delivery Is Free on orders over £45.00

- We deliver anywhere in the U.K

- Shipping and billing addresses must be valid U.K. addresses. 

TRACKING YOUR ORDER 

As a full time mummy with a full time job too I aim to ship your parcel within 48 hours (working days), so please allow 2-3 working days for your parcel to arrive.

UK standard delivery orders are sent using Royal Mail Tracked 48. Once your parcel has been collected by Royal Mail services (usually within 1 working days of placing your order) I will send you a confirmation email and/or text message to let you know your parcel has been dispatched then you can track its journey to you. 

Once parcels have been dispatched I am unable to change the address.

RETURNS & EXCHANGES

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted (if applicable) 

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
  • Any item that is returned more than 30 days after delivery

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at returns@latched.uk.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@latched.uk

Shipping 
To return your product, you should first contact us at returns@latched.uk

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.